Diploma In Customer Relationship Management ( CRM)

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About Course

Customer Relationship Management is what every Organization, Person and business needs. Looking to get a career in Customer Service.

Breathe more span to your work/business with Customer Relationship Management (CRM). Whilst it may be relatively simple to attract customers, it can be difficult to retain them. ( No business will survive without customers ), Here is the ticket to customer retention and purchase recurrence your brand needs. You must know exactly how to manage customer relationships if you want your business to grow from stability to durability.

CRM is a non-technical course. Simplified with no coarse techniques like programming with lines of code rather it’s a well-laid strategy to solidify your business root and make fruitful sales by maintaining the bridge between your brand and your customers. Customers are the lifeline of every business in which a healthy relationship is to be maintained to keep them alive. The exact recipe for cooking up the perfect CRM plan is branded here.

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What Will You Learn?

  • Creating the perfect first impression to create a sense of trust, knowledge and professional relationship
  • Using empathy to create positive interactions and being in charge of your customers’ experience
  • Explore different methods to handle upset customers
  • Demonstrate professionalism and build trust using eye contact and facial expressions
  • Improve your communication using the the power of your voice
  • Analyze customer feedback to help your team optimize your company’s products and services
  • Build rapport with customers to improve their satisfaction and your job performance.

Course Content

MODULE 1: INTRODUCTION TO CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
Running a small business can be challenging, and introducing a powerful system like CRM may seem overwhelming, but do not fret. In this free online course, you will learn about Customer Relationship Management, breaking it down into simple strategies and tools to manage and understand your interactions with customers. It's not just about a smooth experience; it's about crafting personalised conversations that keep your customers happy and loyal.

  • CRM for Small Businesses course Overview
    00:00
  • CRM for Businesses Learning Outcomes
    00:00
  • Customer Relationship Management – Early Adoptions
    00:00
  • Growth of Customer Relationship Management
    00:00
  • Key Challenges of Customer Relationship Management
    00:00
  • Reasons for Adoption of Customer Relationship Management
    00:00
  • Benefits of Customer Relationship Management
    00:00
  • Marketing Frameworks
    00:00
  • Consumer Problems of Best Buy Company
    00:00
  • Application of Consumer Centricity
    00:00
  • Dealing with Undesirable Customers
    00:00
  • Concept of Co-Creation
    00:00
  • Primary Objectives of Co-Creation
    00:00
  • DART Model of Value Co-Creation
    00:00
  • Types of Customer Co-Creation
    00:00
  • Principles of Co-Creation
    00:00
  • Applications and Benefits of Co-Creation
    00:00
  • Introduction to Customer Relationship Management Quizzes
  • Introduction to Customer Relationship Management Lessons Summary
    00:00

MODULE 2: CUSTOMER RELATIONSHIP MANAGEMENT (CRM) FOR SMALL BUSINESSES

MODULE 3: UNDERSTANDING TECHNOLOGY IN CUSTOMER RELATIONSHIP MANAGEMENT
With the advent of modern technology and the advancement of the Internet, customer relationship management (CRM) has been streamlined into many CRM processes. These processes have led to improved capture and understanding of customers' needs. This course will give you a quick insight into how Internet-based CRM operates, including its strategies and components. You will also be shown how businesses can implement global CRM (GCRM) successfully.

MODULE 4: MANAGING CUSTOMERS USING TECHNOLOGY
This free online course will teach you about customer management technologies for businesses. Maintaining healthy and friendly relationships with your customers, potential customers, and suppliers is essential in growing and preserving any business. This course will teach you the fundamental principles behind customer relationship management (CRM), the four stages of CRM, and how to implement technology into your corporate strategy for CRM.

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